Quality Management Front Office Department

Question: Discuss about theQuality Managementfor Front Office Department. Answer: Introduction: The rise of quality profession within the business has resulted in increased complexity in the business operation. At the same time, quality management also focuses in quality planning, quality assurance, quality control and quality improvement Major Responsibilities of Front Office Department: Major responsibilities of the Front Office Department include allocating the available resources like human resources, machines, materials and money as well. Negative Factors in Quality Management: In spite of the major positive impact of Quality Management, there are certain factors that hamper the working of an organization. Some of the factors that might create negative impact on the operational activities of Front Office Department shall be discussed here Continuous Improvement inProcess: Quality management proposes continuous improvement in the operational process. If the operational activities of the Front Office are considered, continuous changes in the operational process might create hindrance. The work procedure is pre determined and then they are applied on the overall work activities of the organization. It is for the same reason continuous changes or improvement hinders the work flow of Front Office Department. Quality management ensures a consistency in an organization in dealing with the services or the products (Ahmad and Scott 2014). Commitment Towards Understanding from the Employees: One of the major responsibilities of Front office department is to allocate the resources including the human resource. The operational activities of Front Office Department include operations like accounting, payroll, personnel enquiry and others. Committing towards the employee benefits might not result in increasing the effectiveness or the productivity of the particular organization. Moreover, carrying out job activities based on the perspectives of the employees might create challenging for the particular department. This is where the front office department has to face certain issues. Effective Control: Total Quality Management ensures effective control over the operational and business activities in order to maintain a consistency in the flow of work. In fact, this particular department is also responsible for receiving and sending information to the customers as well as the employees of the organization. Front office department should have the flexibility in allocating and utilizing the resources for better operational function (Meijboom et al. 2013). Thus, it can be said that total quality management might hamper the actual requirement of Front Office management. Being Reactive than Proactive: Total Quality Management also ascertains that the operational planning should be made before hand and not to keep waiting for the particular activity to take place (Dale 2015). One of the major responsibilities of the Front Office department is to allocate the resources according to the need of the organization. This particular activity has to be done before handed for better operational activity. Thus, this particular factor might hamper the overall working of the Front Office Department. Many organizations have been found to struggle due to the changes in the quality management. Document Control: Taking a note of the overall activities and controlling the documents also falls under the category of Total Quality Management (Mallia 2013). The operational activities of Front Office Department include operations like accounting, payroll, personnel enquiry and others. However, the responsibility of Front Office Department is to manage the resources mainly rather than managing the documents. Thus, keeping the documents ready actually proves challenging for the staffs responsible for the front office roles. As a result of which, the department has to suffer. Conclusion: A detailed analysis has been done on how quality management could hamper the regular operational activities of the Front Office Department. The above mentioned factors affect the working of Front Office Department to a large extent References: Ahmad, R. and Scott, N., 2014. Managing the front office department: Staffing issues in Malaysian hotels.Anatolia,25(1), pp.24-38. Dale, B., 2015.Total quality management. John Wiley Sons, Ltd. Mallia, A., 2013.Competency levels within the front office department in different 5 star hotels(Bachelor's thesis, University of Malta). Meijboom, B.R., Gemmel, P., van Steenis, T., Perrone, G. and Bruccoleri, M., 2014, June. How front-office/back-office configuration relates to performance in different public health service settings: A multiple case study. EurOMA Conference.